O U R   P O L I C Y

All coats listed on our website are available for pre-order. Because we do not operate on a wholesale, fast fashion basis, our coats are hand-crafted individually. Garments are usually done and ready to ship within 3 to 5 weeks after pre-order purchase is recieved through our online shop.

If there is a specific coat found on our website that you would like Made to Order to fit your specific measurements please contact atelier@ariannaalexis.com
All Made to Order garments take around 4 to 6 weeks to complete. Price varies depending on yardage and material choice.

If you are a retailer, boutiqe or department store, please contact wholesale@ariannaalexis.com for large batch requests of our coats.

Returns must be requested within 7 days of ship date. Items must be unworn and in proper condition for valid return or exchange. Customers are responsible for return shipping. Made to Order garments are final sale. Due to the customization, no returns or exchanges. For returns or exchanges please send your request to atelier@ariannaalexis.comAll refunds are subject to 7 business day processing time upon reciept.

Standard Shipping on Domestic (United States) orders. International Orders must pay shipping rate and all custom and clearence related duties. Failure to do so will forfeit your ability to return your order. We will send you a shipping confirmation email to your provided email address when all or part of your order is shipped, which will include the tracking number. Domestic orders usually deliver within 5-7 business days. International orders usually deliver within 7-14 business days.